Verify your business on Google

To update your business info, like name and operating hours on Google, and interact with customers, verify your business.

Step 1: Find your business



Step 2: Verify your business

To verify your business, try the options available for your Business Profile. The verification options available to your business are based on factors like your business category, public info, region, or business hours.

Important:

  • Your verification options can’t be changed because Google’s systems automatically determine and show which methods your business can use.
  • In some cases, you may need to verify your business using more than one method.

To verify your business, you can record a video that shows the details of your business. All businesses eligible for a profile can be verified through video.

Learn how to verify your business with a video recording.

Important: To get your verification code, make sure you can answer your business phone number or receive texts. Interactive Voice Response (IVR) systems will not get the code.
  1. Go to your Business Profile.
  2. Click Get verified  Phone or SMS.
  3. Answer the call or open the text with the code.
  4. In your profile, enter the code.
Important: Make sure you can use the email address in the verification screen.
  1. Go to your Business Profile.
  2. Click Get verified  Email.
  3. Follow the steps in the email.

Important:

  • Verification by live video call may not be available for all businesses. Please try the options available to you, and if you're still unable to verify your business, please contact support.
  • Live video call is only available within the business hours of your respective location.

Step 1: Get ready for the call

  • Make sure you have a mobile device that can join a live video call.
  • Confirm that you’re at your business. Make sure you can demonstrate your location and ownership on the video call. For example:
    • Your current location: Show outside signs. Examples include your street’s name, nearby businesses, or the area around your business.
    • Business or equipment: Capture your operations. Examples include stock for sale, branded equipment, marketing materials, or tools you use to serve your customers.
    • Proof of management: Show your access to employee-only items or areas. Examples include a cash register, kitchen, storage room, or non-sensitive business documents. You can also use your keys to open your facility.

Step 2: Start a text chat

  1. Go to your Business Profile.
  2. Tap Get verified  Live video call  Next.
  3. Select your language.
  4. To start a text chat with the next available support representative, tap Start call.

Step 3: Show your business through video call with a mobile device

  1. When a representative is available, they’ll help you join a video call.
  2. To show your business location and ownership, use the camera on your device.

If verification by mail is available in your Business Profile and you choose this method, we’ll mail you a verification code. To confirm that your business is at the listed address, you must enter your unique code on your profile.

Important: Verification by postcard may not be available for all businesses. Please try the options available to you, and if you're still unable to verify your business, please contact support.

Step 1: Request your code

Most codes arrive within 14 days.
  1. Go to your Business Profile.
  2. Click Get verified  Postcard.
  3. Make sure your business’s mailing address is correct.
  4. Request the code.

Step 2: Wait for your code to arrive through mail

Important:

  • Do not edit your business name, address, or category on your Business Profile. If you do, the code we sent you won’t work.
  • Do not request a new code. If you do, we invalidate the code in the mail and send a new one. This can make the process longer.
  • Verification codes expire after 30 days.

Step 3: When the postcard arrives with the verification code, enter the code on your business profile

Important:

  • Keep this code secure.
  • Google won’t call you to ask for the verification code.
  • Do not share the verification code with anyone. This includes third parties who help manage your business on Google.
  1. Go to your Business Profile.
  2. In the “Code” field, enter your 5-digit verification code.
  3. Click Submit.

Step 3: Wait up to 5 business days to be verified

After you follow the verification steps, Google reviews the info you provided. To help maintain the integrity of your Business Profile, verification review can take up to 5 business days.

Tip: In some cases, Google verifies a profile instantly. This can happen when:

Step 4: You’re verified

When your business is verified, you’ll receive a confirmation email.

Tip: If a third party helps you manage your profile, you can add them to your profile after you’re verified.