Yes. There are two legitimate recovery routes, and you can pursue them in order.
- Recover the original Google account
Use Google’s username-recovery page. You’ll need:
- A recovery phone number or recovery email associated with the account
- The account holder’s full name
Google will display matching usernames. Once you identify the email, proceed through Google Account recovery. Google recommends attempting recovery from a familiar device, browser, and location. Official recovery guidance.
Also check:
- Saved passwords/accounts in Chrome, Safari, Edge, or a password manager
- Phones and tablets under Settings → Google/Accounts
- Old emails for “Google Business Profile,” “Google My Business,” verification codes, review notifications, or
noreply@google.com - Former employees, owners, marketing agencies, or web developers who may have created or managed it
- Your organization’s Google Workspace administrator, if it used a company-domain account
- Request ownership using a new Google account
If the original account cannot be recovered, you usually do not need to create a duplicate profile.
- Sign into the Google account you want to use going forward.
- Visit business.google.com/add.
- Search for and select the existing business.
- Choose Request access or Own this business?
- Request Owner access and submit the form.
The current account receives the request, even if nobody can access that inbox. Google currently allows the owner three days to respond. If there is no response, your confirmation email may provide a Claim or Verify option. If denied, you may be able to appeal. The claim-after-three-days option is not offered in every case. Google’s official ownership instructions.
For a service-area business whose address is hidden, use Google Business Profile Help and select Contact us, then Transfer ownership of listing.
Be prepared to verify your authority with items such as business registration or licensing, exterior signage, access to the premises, the business phone/domain, or a live/video verification. Avoid paid “Google recovery” services—Google does not authorize third parties to recover Google-account credentials. After regaining access, add at least one additional trusted owner and update the recovery phone and email.